Configuring Touchdown with RackSpace Hosted Exchange

At the new gig we use RackSpace’s Hosted Exchange service for our email. I wanted to get that email setup on my Samsung Galaxy Nexus, and have already purchased a license for TouchDown, which in my experience, is a great Android app for using Exchange email. The problem I ran into is that figuring out what information to use in the TouchDown configuration based on RackSpace’s cryptic instructions was hard to figure out. After far too many different things tried, I finally figured it out.

If you are using the hosted exchange service from RackSpace, go to your Control Panel and login

https://cp.rackspace.com/usercp/

Once there click on the ActiveSync option

You will then be provided with the following window

That window contains the information you need to configure TouchDown, but not in a manner that is easily discernable. So here’s what you want to do.

In TouchDown use the Configure Your Account option, bypass the autodiscover option (I couldn’t get that work). On the Connection Details screen, for the

• User ID field use the UserName options listed above.
• Domain field use the Domain Address
• Email Address use your email address
• Password use your exchange password
• Server use the server address

Hopefully that helps someone else trying to figure out how to get Rackspace’s Hosted Exchange working on their Android phone